Course curriculum

    1. Welcome

    2. Contributors

    3. Course Structure

    4. What are High Impact Conversations?

    5. Further Reading: David Maister's "Trusted Advisor"

    1. The First Foundation: A Culture of Psychological Safety and Trust

    2. The Second Foundation: Being Open to Inquiry and Curious

    3. The Third Foundation: The Value of Being Open to Changing Your Worldview

    4. The Fifth Foundation: Building Rapport and Demonstrating Empathy

    1. Creating a Relationship

    2. Further Develop Your Empathy for Them

    3. Preparing Yourself for Conversations

    4. Preparing for Conversation with Research

    1. Analyzing the Components of the High Impact Conversation

    2. Preparing Yourself by Reflecting on Your Identity in the Conversation

    3. Preparing By Designing Effective Question Flows

    4. Preparing to Probe for Deeper Understanding

    5. Summarizing and Paraphrasing

    1. Reflecting on Conversations and Drawing Conclusions

    2. Immediate Post-Conversation Review

    3. The Deeper Dive: A Structured Reflection

    1. Post Course Survey

About this course

  • $2,000.00
  • 22 lessons
  • 0 hours of video content

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