Foundations of High Impact Conversations
Learn the foundational skills necessary to hold important conversations that contain the potential to be highly rewarding or very risky
Welcome
Contributors
Course Structure
What are High Impact Conversations?
Further Reading
The First Foundation: A Culture of Psychological Safety and Trust
The Second Foundation: Being Open to Inquiry and Curious
The Third Foundation: The Value of Being Open to Changing Your Worldview
The Fourth Foundation: Being Open to Share and Reflective-in-Action.
The Fifth Foundation: Building Rapport and Demonstrating Empathy
Creating a Relationship
Further Develop Your Empathy For Them
Starting the Conversation
Preparing Yourself for Conversations
Preparing for Conversation with Research
Analyzing the Components of the High Impact Conversation
Preparing Yourself by Reflecting on Your Identity in the Conversation
Preparing By Designing Effective Question Flows
Preparing to Probe for Deeper Understanding
Summarizing and Paraphrasing
Reflecting on Conversations and Drawing Conclusions
Immediate Post-Conversation Review
The Deeper Dive: A Structured Reflection
Post Course Survey